Commerce has always been about connection: the exchange of goods, services, and trust. In the past, these exchanges were open and direct, where buyers and sellers built relationships through transparency. As businesses evolved and processes became more complex, however, transparency began to fade. But now, with consumers and partners demanding clarity, transparency is making a comeback as the essential standard in business.
Transparent practices build trust between businesses and customers, as well as with partners and employees, creating long-term loyalty. Clear, open communication keeps companies accountable, ensuring their actions match their values. When information is shared openly, everyone benefits: both customers and businesses can make more informed decisions, and open processes encourage collaboration, making it easier to build strong partnerships.
At ISPG, we champion these principles. Through brands such as Oorjit and Pedal Mobility, we bring transparency back at the centre of commerce. By creating simple and open commerce systems, we help people focus on what really matters — creating value for each other.
Oorjit puts real-time information at customers’ fingertips from start to finish, enabling total visibility. Customers have instant access to vehicle specifications, availability, and even parts accessibility through DMS-integrated systems, all updated in real-time. Appointment confirmations, promotions, and order details are provided at every touchpoint through omni channel communication — chatbots, email notifications, and alerts. Thus, customers are continuously kept informed and empowered to make the best choices. Pricing is also transparent, with any changes updated immediately, ensuring that customers know exactly what they’re paying for.
Every aspect of the vehicles and service is made clear, with detailed pricing models and cost breakdowns provided upfront, allowing customers to trust in what they’re purchasing. Post-sale, customers stay connected with updates on service schedules, warranties, and maintenance reminders. This constant and honest communication ensures that customers feel secure at every stage of their automotive journey with Oorjit.
Pedal Mobility delivers transparency by giving regulators a full view of the activities of driving centres and testing centres, from customer onboarding to licence issuance. This real-time oversight lets regulators monitor updates in the standardised curriculum, pricing, and policies instantly, ensuring consistency for driving centres, students and instructors across the board. With tamper-proof records on attendance, test results, and training logs, Pedal Mobility offers total accountability, providing regulatory bodies with full access to monitor and audit.
Theory testing for learner drivers has been digitised, to make testing and evaluation processes accessible online. Further, testing centres are connected to government monitoring systems to provide a transparent and auditable trail of all test data, ensuring that it cannot be altered or manipulated. Each test is recorded and stored for monitoring officers to review. They also have complete access to oversee ongoing classes and assessments, allowing regulators to efficiently keep track of training activities remotely.
All of this is made easier as data from training centres is managed centrally and is fully accessible for inspection. System logs keep track of changes, ensuring full transparency regarding who made what changes and when, providing clear accountability. This ensures that the entire system is transparent, verifiable, and traceable, enabling regulators to oversee the integrity of the training process.
Transparency enables better commerce. It builds customer trust and loyalty while paving the way for smoother, more efficient processes. With brands like Oorjit and Pedal Mobility leading by example, transparency is more than just a trend; it’s the cornerstone of lasting relationships and high-performance commerce. In a transparent world, businesses succeed by keeping customers informed, partners engaged, and practices honest—creating a future where everyone benefits from an open and trustworthy exchange.
